Privacy policy

☞ Who are you?

We are Sorella Creative. Our website address is: https://www.sorellacreative.com/

☞ What personal data do you collect and why?

While visiting our website, we will track:

• Products you have viewed: we use this to show you products that you have recently looked at.
• Location information, IP address and browser type: we use this for purposes such as calculating shipping costs (where relevant).
• Delivery address: we ask you to enter this so that we can calculate shipping before you order (where relevant).

We also use cookies to keep track of the contents of your shopping cart while you use our website. You can read more about this under Cookie policy.

When you shop with us, we ask you to provide us with information that includes your name, billing address, delivery address, e-mail address, telephone number, payment details and any account information such as username and password. We use this information for purposes such as:

• Sending order information to you
• Answering your customer service enquiries
• Processing payments and preventing fraud
• Setting up your account for the Sorella shop
• Following legal requirements
• Sending you marketing material (if you opt in)

☞ Who at Sorella Creative has access to my data?

Members of our team have access to the information you give us in order to fulfil orders and provide customer service support. For example, we have access to:

• Order information such as what was bought, when it was bought and where it should be sent.
• Customer information such as your name, email address and billing and delivery information.

☞ What do you share with others?

We only share the necessary information to be able to complete your order with third parties.

☞ What about payments?

We accept payments through trusted payment partners only e.g. Stripe, PayPal. In order to be able to process your payment, our payment partner will have access to your invoicing information and the information about the purchase that is needed to complete the payment, e.g. purchase price.

☞ What about the contact forms?

In our contact forms, some fields are mandatory. These fields contain information that we need in order to manage the contact form. When you fill in our contact form, all the information you fill in as well as your IP address is stored and sent in a secure email to us. The IP address is used to combat spam, and the other information you fill in yourself is used to reply to your query.

☞ What about embedded content from other sites

Occasionally, pages on this site may contain embedded content (such as videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.

These websites may collect information about you, use cookies, embed additional third-party tracking and monitor your interaction with said embedded content, including tracking your interaction with this embedded content if you have an account and are logged in to the website in question.

☞ What about my activity on your website?

When you visit our site, we will track which country you come from and which pages on our website you visit. This is simply to help us improve our website experience, and this data is saved completely anonymously.

☞ How long do you keep my information?

If you create an account, we will store your name, address, e-mail address and telephone number, which will be used to fill in your details at the checkout for future orders, indefinitely (unless you request for your account to be removed, in which case we are very happy to do so).

In general, we do not store information unless we need it or are legally obliged to store it. For example, we will store order information for the current time period for accounting purposes. This includes your name, email address and billing and shipping addresses.

We also store comments or reviews, if you leave them.

☞ What rights do I have over my data?

You can request to receive all personal information we have about you, including all information you have given us. You can also request that we delete all personal information we have about you. This does not include any information that we have to save for administrative, legal or security purposes.

☞ How do you protect my information?

All information we save is stored on a secure server in a password-protected database. Passwords saved in the database are always encrypted automatically and no one at Sorella Creative (or anywhere else) has access to passwords saved in the database, if you have forgotten a password it must therefore be restored, since it is not possible to retrieve from the database.

Cookie policy

On this website, we use cookies and similar technologies such as local storage and session storage.

We use cookies and local storage to make the website better for you who visit the website. For example, if you make any settings or choices on the website, information about it can be stored in a cookie.

☞ Tell me about cookies!

A cookie is a small text file that is stored on your computer / tablet / phone in the browser and contains information. It is used to make it easier for website visitors.

If you do not want any cookies, you can adjust this setting in your browser.

☞ What are the different types of cookies?

On this website the following may be used:

• Persistent cookie. They save a file that stays on your computer / tablet / phone for a longer period of time.
• Session cookie. While you are on our website, this may be stored temporarily in the memory of your computer / tablet / phone. Session cookies disappear when you close your browser.
• Third Party Cookie. A third-party cookie comes from a third party. For example, this could be cookies used for web statistics or from embedded content on the website.

☞ Which cookies do you use?

• Necessary cookies are necessary for the operation of our website. For example, they make it possible for you to log in to the website, fill in forms and so on.
• Functional cookies are used to recognise you when you return to our website. It allows us to make the content of the website more personal for you and remember your preferences.

☞ How do you use cookies and what do you store?

We use cookies for the functionality of the website.

When you visit our website, we will track:

• Products you have viewed: we use this to show you products that you have recently looked at.
• Location information, IP address and browser type: we use this for purposes such as calculating shipping costs (where relevant).

We also use cookies and similar technologies to keep track of the contents of your shopping cart while you use our website.

If you leave a review on our website, you can choose to save your name, e-mail address and website address in cookies. This is for your convenience so that you do not have to fill in this information again the next time you write a review. These cookies are valid for one year.

If you have an account and log in to this website, we will create a temporary cookie file to check if your browser accepts cookies. This cookie does not contain any personally identifiable information and disappears when you close your browser.

When you log in, we will also create several cookies to save information about your login and your choices for designing the screen layout. Login cookies are valid for two days and layout selection cookies are valid for one year. If you tick “Remember me”, your cookie will remain for two weeks. If you log out of your account, the login cookies will be deleted.

Website payment providers may also store third-party cookies / use local storage to handle payments on the website.

You can set your browser so that you automatically refuse to store cookies or be informed every time a website requests to store a cookie on your computer. However, this may mean that you do not have access to all functionality on the website. Through the browser, you can also delete previously stored cookies. See your browser settings for more information on this.

☞ I have a question!

For questions regarding the privacy policy or cookie policy, drop us a line at [email protected].